Image you go out to buy a used car. You drive yourself over to the dealer to trade in your old, beat-up car to trade it for a much better model. The dealer comes out of the storefront and shows you around the lot. He shows you a nice automobile that you would love to own and gives you a great price. Since the bargain is great, you decide to take the automobile and trade in your old one right then and there. You right a check for the amount that the dealer tells you, and then you go on your way with your brand new car. Then, the next day, you get a call from the dealer. He says that they made a terrible mistake and you have to pay an extra $10,000 to keep the car. You, of course, say no. The deal is done and if they messed up, they have to take the loss because the contract is finalized. You go to bed knowing there’s nothing they can do. When you wake up the next morning, your car is gone. The dealer took it overnight.
If you can relate to this story, then you can relate to Earl Kieselhorst. Kieselhorst drove up to Bill Heard Chevrolet in Antioch, Tennessee. He bought a 2003 Chevy Silverado and traded in his old car. He wrote a check to the dealer for $8,100. Then, the next day, a salesman from Bill Heard called to say that the dealership was beginning to have second thoughts about the deal. He told Kieselhorst that in order to keep his truck, he would have to pay an additional $10,000. Of course, Kieselhorst told him that wasn’t going to happen. He said that both he and the dealer signed the deal and it was final.
It was the next morning that Kieselhorst found his truck to be missing. He recalls that he couldn’t believe what had just happened. He didn’t think the dealership would come and take the car in the middle of the night. But they did.
The Metro police began investigating the matter. They want to file charges against Bill Heard because they know he stole the truck. Kieselhorst even went back to Bill Heard Chevrolet and saw his very truck up for sale again. Kieselhorst doesn’t understand why the truck isn’t his. He says he has a legal contract and there’s no reason why he shouldn’t own the truck. He claims he even still has the keys.
Detective Ray Paris of the Metro police received a statement from Bill Head. Bill Head blamed the deal on a rookie salesman that had no idea on the automobile’s worth. He said that salesman went against company policy when he sold the truck to Kieselhorst. He then went on to say that Kieselhorst knew the deal was too good to be true and took advantage of Bill Heard’s inexperienced salesman.
However, Kathleen Calligan of the Better Business Beureau has received hundreds and hundreds of complaint letters against Bill Heard. She said that most of the complaints are unresolved. She said that Bill Heard has no case. When a customer walks out of the dealership with a final sale, a dealer cannot call up the customer demanding more money. If the dealership made a mistake, it’s their loss.
Kieselhorst says that Bill Heard still calls him on a regular basis asking him if he wants the truck back for an additional $11,000.
Source: NewsChannel 5